About Membership
Are my personal details safe on your website?
For full details on how we protect your privacy and personal information, please read our privacy policy.
How can I become a member?
Click here to become a member.
Do I need to be a member to place an order?
You do not need to register before placing an order. You can complete your purchase without becoming a member. However, since the information you provide to complete your purchase is the same as the information you provide to register, we recommend that you create an account.
Becoming a member is very easy, free, and will save you time for future purchases.
Can I change my email address?
You can submit your request using one of the methods on the Contact Us page.
About Your Order
How can I track my order?
To check your order status, log in and check the Orders section.
Can I change or cancel my order?
According to consumer rights, you can exercise your right to cancel your order even before it is shipped. To do this, you must inform info@houseofcaia.com of the order or product you wish to cancel before you receive an email notification that your order has been shipped.
If your order has already been shipped, you can exercise your right to return it within fourteen (14) days, as per consumer protection law.
What are the payment methods?
You can make your payments with a credit card.
How can I return or exchange an item?
You can find all the details regarding the return process on our Returns & Refunds page.
About Shipping
How long will it take for my order to arrive?
Your order will be shipped within 5 business days at the latest. Delivery time varies depending on your address.
How can I track my order after it has been shipped?
As soon as your order is shipped, you will receive an email confirming the shipment, including the tracking number and a link.
You can use the tracking code and link to check the delivery status of your order.
How much do you charge for shipping?
You can find all the details regarding shipping on our Shipping and Delivery page. The shipping fee will be calculated and shown to you during the payment process of your order.