Privacy policy

House of Caia operates this store and website, including all relevant information, content, features, tools, products, and services (collectively, the "Services"), to provide you with a personalised shopping experience. House of Caia is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, and share your personal information when you visit, use, or make a purchase from the Services, or otherwise communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail regarding the collection, processing, and sharing of your personal information.

Please read this Privacy Policy carefully. By accessing and using any of the Services, you acknowledge that you have read this Privacy Policy and agree to the collection, use, and sharing of your information as described herein.

Collection of Personal Information

When we use the term "Personal Information," we are referring to information that identifies, relates to, describes, or can be reasonably associated with you. This does not include information that is anonymised or aggregated in such a way that it can no longer be used to identify you.

Depending on how you interact with our Services, your location, and as permitted or required by applicable law, we may collect or process the following categories of Personal Information:

  • Contact Information: such as your name, address, billing address, shipping address, telephone number, and email address.
  • Financial Information: such as credit card, debit card, and financial account numbers, payment card details, transaction details, payment method, and payment confirmation.
  • Account Information: such as your username, password, security questions, preferences, and settings.
  • Transaction Information: such as details about products you have added to your cart or wishlist, purchases, returns, exchanges, cancellations, and your transaction history.
  • Communication Information: such as information you share when you contact us for client support.
  • Device Information: such as information about your device, browser, network connection, IP address, and other unique identifiers.
  • Usage Information: such as information regarding your interaction with the Services, including when and how you navigate our website.

Sources of Personal Information

We may collect Personal Information from the following sources:

  • Directly from you: for example, when you create an account, visit or use the Services, contact us, or otherwise provide us with your information.
  • Automatically via the Services: for example, via cookies and similar technologies when you visit our website or use our Services.
  • From Service Providers: for example, when we engage third parties to provide certain technologies or when they collect or process information on our behalf.
  • From Business Partners or Third Parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your Personal Information for the following purposes:

  • Providing, Personalising, and Improving Services: To fulfil our contract with you, process payments, ship orders, remember your preferences, send account notifications, manage your account, facilitate returns and exchanges, enable reviews, and create a tailored shopping experience (including product recommendations).
  • Marketing and Advertising: To send you marketing, advertising, and promotional communications (via email, SMS, or post) and to display online advertisements for products or services based on your activity on our Services or other websites.
  • Security and Fraud Prevention: To verify your identity, provide a secure payment environment, detect and prevent fraud or illegal activity, and ensure the security of our Services. You are responsible for maintaining the security of your account credentials.
  • Communication: To provide client support, respond to inquiries, and maintain our business relationship with you.
  • Legal Obligations: To comply with applicable laws, respond to legal processes (such as requests from law enforcement), and protect our rights or the rights of others.

How We Share Your Personal Information

In certain circumstances and subject to this Privacy Policy, we may share your Personal Information with third parties for legitimate purposes, including:

  • Service Providers & Shopify: We share information with vendors who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, shipping and logistics).
  • Marketing Partners: We may share information with partners to provide advertising services. For example, we use Shopify to support personalised advertising on third-party platforms.
  • With Your Consent: When you direct us to share information (e.g., shipping products to you or using social media widgets/login integrations).
  • Corporate Affiliates: Sharing within our corporate group.
  • Business Transfers: In connection with a merger, bankruptcy, or similar transaction, or to comply with legal obligations, enforce our policies, or protect our rights.

Relationship with Shopify Our Services are hosted by Shopify. Shopify collects and processes Personal Information to provide and improve the Services. Your information may be transferred to and processed by Shopify and third parties outside your country of residence. For more information on how Shopify uses your Personal Information, please refer to the Shopify Consumer Privacy Policy.

Third-Party Websites

The Services may contain links to websites or platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies. We do not guarantee and are not responsible for the privacy or security of such sites.

Children’s Data

The Services are not intended for use by children. We do not knowingly collect Personal Information from children under the age of majority in their jurisdiction. If you believe your child has provided us with Personal Information, please contact us to request deletion. We have no actual knowledge that we "share" or "sell" (as defined in applicable law) the Personal Information of individuals under 16 years of age.

Security and Retention

Please be aware that no security measure is perfect or impenetrable, and we cannot guarantee "perfect security." How long we retain your Personal Information depends on various factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce our contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your Personal Information:

  • Right to Access: You may have the right to request access to the Personal Information we hold about you.
  • Right to Erasure (Deletion): You may have the right to request that we delete your Personal Information.
  • Right to Correction: You may have the right to request the correction of inaccurate Personal Information.
  • Right to Data Portability: You may have the right to receive a copy of your Personal Information and request its transfer to a third party.
  • Managing Communication Preferences: You may opt out of promotional emails at any time by using the "unsubscribe" option. If you opt out, we may still send you non-promotional emails (e.g., order confirmations).

To exercise these rights, please contact us using the details below. You may also visit standard Shopify privacy portals where applicable. We will not discriminate against you for exercising these rights. We may need to verify your identity before processing your request.

International Transfers

Please note that we may transfer, store, and process your Personal Information outside the country in which you reside. When transferring data out of the European Economic Area (EEA) or the United Kingdom, we rely on recognised transfer mechanisms, such as the European Commission's Standard Contractual Clauses.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last Updated" date, and take any other steps required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please call us or email us at info@houseofcaia.com.

Address: DAP VADİSİ S OFİS 64 Kağıthane, İstanbul, 34406, Turkiye Phone: +90 541 212 21 50